Bupa Dental Bourke Street
According to our open methodology, this clinic scored 63.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 16 ranked clinics · Last checked: 25 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1163.9/100
- Best for Expats#1062.3/100
- Best for Dental Implants#1258.5/100
- Best for Emergency Dental Care#1166.3/100
- Best Price Transparency#1144.2/100
- Best English-speaking Clinics#1066.8/100
- Best for Families / Children#968.3/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/anaesthesia info found on clinic or Bupa Dental group website
Summary
Bupa-branded dental practice on Bourke Street in Melbourne CBD offering check-ups, cleaning, implants, crowns, dentures, root canal therapy, whitening and wisdom teeth removal. Open weekdays and Saturday mornings. Google rating not confirmed; a 4.7 rating with 216 reviews is reported on a third-party health platform.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 16 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Named dentists on the clinic's own staff page [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos Google listing photos show the actual premises: the Bourke Street shopfront, the reception area and a treatment room (visitor photos from 2025-2026). [bupa-dental-bourke-street-deepen-11] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [bupa-dental-bourke-street-refresh] | 5/6 |
| ◐ | Google review volume [bupa-dental-bourke-street-refresh] | 2.5/3 |
| ✓ | Review recency as of 2026-09-25 [bupa-dental-bourke-street-deepen] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to most of the lowest-rated reviews [bupa-dental-bourke-street-deepen] | 2/2 |
| ✗ | No recurring complaints Independent reviews describe fillings failing shortly after treatment [bupa-dental-bourke-street-deepen] | 0/2 |
| ✓ | No suspicious review patterns Histogram spans all star levels (13/6/2/4/215 of 240, 89.6% 5-star); dates spread across months [bupa-dental-bourke-street-deepen] | 2/2 |
| ✓ | Active Facebook presence The site's Facebook icon opens the insurer's national page; a Bupa location page at the clinic's own address was found by a direct Facebook search [bupa-dental-bourke-street-deepen-12] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on site or in GBP [bupa-dental-bourke-street-deepen-2] [s1] | 0/0.5 |
| ✓ | Other review platforms Has its own page on Word of Mouth at 473 Bourke Street, with no claim prompt on it (Word of Mouth puts one on listings the business does not manage); no reviews there yet. [bupa-dental-bourke-street-platforms] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray X-rays/radiographs documented as part of the standard check-up [bupa-dental-bourke-street-deepen-3] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics Braces and Invisalign documented among the clinic's services [bupa-dental-bourke-street-deepen-4] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry Kids Dental documented repeatedly among the clinic's services [bupa-dental-bourke-street-deepen-4] | 1.5/1.5 |
| ✓ | Emergency care Dental emergencies documented among the clinic's services [bupa-dental-bourke-street-deepen-4] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online booking with a choice of appointment reason, practitioner and time of day [bupa-dental-bourke-street-deepen-5] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Open Saturday 9am-1pm [bupa-dental-bourke-street-deepen] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ✓ | Mentioned for: best dentist Melbourne Named among Melbourne dentists in the web search AI-generated answer for "best dentist Melbourne, Australia" on 2026-09-25. [bupa-dental-bourke-street-deepen-6] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Melbourne Not present in the top web results for "English speaking dentist Melbourne, Australia" on 2026-09-25. [bupa-dental-bourke-street-deepen-7] | 0/1 |
| ✗ | Mentioned for: dental implants Melbourne Not present in the top web results for "dental implants Melbourne, Australia" on 2026-09-25. [bupa-dental-bourke-street-deepen-8] | 0/1 |
| ✗ | Mentioned for: emergency dentist Melbourne Not present in the top web results for "emergency dentist Melbourne, Australia" on 2026-09-25. [bupa-dental-bourke-street-deepen-9] | 0/1 |
| ✗ | Mentioned for: Melbourne dental clinic for expats Not present in the top web results for "Melbourne, Australia dental clinic for expats" on 2026-09-25. [bupa-dental-bourke-street-deepen-10] | 0/1 |
| ✓ | Structured data on website Dentist schema present in the site's JSON-LD [s1] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.bupadental.com.au/find-a-dentist/vic-melbourne-3000-au/bupa-dental-bourke-street |
|---|---|
| Phone | 03 9248 5700 |
| Google Maps | Map listing |
| Address | 473 Bourke Street, Melbourne VIC 3000 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.bupadental.com.au/find-a-dentist/vic-melbourne-3000-au/… | Clinic page names Dr Lachlan Berry, Dr Izzat Midinov and Dr Rishi under 'Meet Our Staff'; No facebook.com or tripadvisor.com URL found on the clinic page; Page JSON-LD includes "@type": "Dentist" alongside PostalAddress, GeoCoordinates and OpeningHoursSpecification | 2026-09-25 |
| s2 | https://healthengine.com.au/dentist/vic/melbourne/bupa-dental-bourk… | third-party rating 4.7 with 216 reviews (not Google-confirmed) | 2026-07-14 |
| bupa-dental-bourke-street-refresh | https://www.google.com/maps/place/Bupa+Dental+Bourke+Street/@-37.81… | Google rating 4.7 (240 reviews) as of 2026-08-25 | 2026-08-25 |
| bupa-dental-bourke-street-deepen | https://www.google.com/maps?cid=17869256317731206298&hl=en | Newest genuine (non-edited) review dated 2026-08-07; 4 of 5 lowest-rated reviews carry an owner reply; 2021-11-21 review: 'Had 2 fillings done there. Less than 6 months have passed and both have collapsed'; 2019-06-17: 'Had a filling done with Bupa... required a root canal to rectify... second time having discomfort from a Bupa filling'; Histogram 1-5 star: 13, 6, 2, 4, 215; newest genuine reviews dated 2026-08-07 to 2026-07-04; Google Business Profile hours: Saturday 9 AM-1 PM | 2026-09-25 |
| bupa-dental-bourke-street-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Bupa%20D… | TypeAheadJson returned 12 results, all unrelated attractions/restaurants/hotels; none is the clinic | 2026-09-25 |
| bupa-dental-bourke-street-deepen-3 | https://www.bupadental.com.au/faqs | 'Depending on your circumstances, we may take radiographs (X-rays), moulds, and conduct an oral cancer screening' | 2026-09-25 |
| bupa-dental-bourke-street-deepen-4 | https://www.bupadental.com.au/treatments | Treatments navigation includes 'Straighter teeth Braces Invisalign'; Treatments navigation includes 'Kid's dental'; repeated across multiple pages ('Explore Bupa Dental treatments Regular check ups Whitening Kids Dental Emergency'); Page title 'Dental Treatment: Cosmetic, Emergency, General | Bupa Dental'; 'Emergency' listed repeatedly in the treatments navigation | 2026-09-25 |
| bupa-dental-bourke-street-deepen-5 | https://www.bupadental.com.au/find-a-dentist/vic-melbourne-3000-au/… | Online booking page for Bupa Dental Bourke Street: 'What is the reason for the appointment?', 'Choose a practitioner', 'Choose a time of day' | 2026-09-25 |
| bupa-dental-bourke-street-deepen-6 | search:best dentist Melbourne, Australia | Web search on 2026-09-25: the AI-generated answer named "Bupa Dental Bourke Street" among the listed Melbourne dentists. | 2026-09-25 |
| bupa-dental-bourke-street-deepen-7 | search:English speaking dentist Melbourne, Australia | Web search on 2026-09-25: results 1-10 were healthdirect.gov.au (x3), en.wikipedia.org (x4), mcdental.com.au, happy-dentistry.com.au, dentist.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| bupa-dental-bourke-street-deepen-8 | search:dental implants Melbourne, Australia | Web search on 2026-09-25: results 1-9 were smilesolutions.com.au, myimplantdentist.com.au (x2), bondstreetdental.com.au, siadental.com.au, themelbournesmilecentre.com.au, foxdentalimplants.com.au, drhelen.com.au, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| bupa-dental-bourke-street-deepen-9 | search:emergency dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were en.wikipedia.org (x2), rdhm.org.au, mcdental.com.au, ohv.org.au, emergencydentistmelbourne.com.au, dpvhealth.org.au, dentistsclinic.com.au, dentalsos.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| bupa-dental-bourke-street-deepen-10 | search:Melbourne, Australia dental clinic for expats | Web search on 2026-09-25: results 1-9 were expat.com, dental.mthc.com.au, rdhm.org.au, en.wikipedia.org (x2), healthengine.com.au, mcdental.com.au, dentistsclinic.com.au, dentistmelbourneclinic.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| bupa-dental-bourke-street-deepen-11 | https://www.google.com/maps?cid=17869256317731206298&hl=en | Google listing photos read 2026-09-29: shopfront (owner photo), reception area (visitor, 2025-08) and a treatment room with a patient in the chair (visitor, 2026-04). | 2026-09-29 |
| bupa-dental-bourke-street-deepen-12 | https://www.facebook.com/profile.php?id=100089954432242 | Page "Bupa Australia" for the location 473 Bourke Street, Melbourne, the clinic's address; category "Medical & health", 130 followers, 48 check-ins | 2026-09-30 |
| bupa-dental-bourke-street-platforms | https://www.wordofmouth.com.au/reviews/bupa-dental-bourke-street | Word of Mouth business page "Bupa Dental Bourke Street", 473 Bourke Street, Melbourne VIC 3000 (the clinic's address), read 2026-10-02: no reviews yet ("Write the first review"); the page carries no "Is this your business? Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-09-30 | The Facebook icon on the clinic's site opens the insurer's national Bupa Australia page, which is not specific to this location. A Facebook search by name and address found a Bupa location page for 473 Bourke Street, the clinic's address. Recorded presence on Facebook. |
| 2026-09-29 | Re-read the clinic's website and its Google listing on 2026-09-29. Recorded: realClinicPhotos (listing photos of the premises). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five standard Melbourne, Australia queries: present for "best dentist Melbourne, Australia"; not present for "English speaking dentist Melbourne, Australia", "dental implants Melbourne, Australia", "emergency dentist Melbourne, Australia" and "Melbourne, Australia dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's own staff and online booking pages, its treatments and FAQ pages, its Google listing and its TripAdvisor presence. Recorded: three dentists named on the clinic's own page; newest reviews within the last 3 months; owner replies to most critical reviews; a recurring pattern of complaints about fillings failing shortly after treatment; review histogram and dates show no signs of manipulation; no TripAdvisor listing; on-site X-rays, orthodontics, children's dentistry and emergency care documented; open Saturday mornings; online booking with a choice of appointment reason, practitioner and time of day; business structured data present. Still unverified: real clinic photos, Facebook presence, on-site CBCT and work with international patients. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; captured previously-unset Google rating 4.7 (240 reviews). |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.