Collins Street Dental
According to our open methodology, this clinic scored 62.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #13 of 16 ranked clinics · Last checked: 25 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1362.2/100
- Best for Expats#1358.5/100
- Best for Dental Implants#1357/100
- Best for Emergency Dental Care#1462/100
- Best Price Transparency#1342.4/100
- Best English-speaking Clinics#1362.3/100
- Best for Families / Children#1164.6/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/anaesthesia info found on clinic website
Summary
Independent family dental practice in Melbourne CBD dating back to 1904. Offers general, cosmetic and children's dentistry, implants, braces and Invisalign, wisdom teeth removal, digital X-rays and same-day emergency appointments. Prices are not published online.
Strengths
- Information Transparency: 20 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [collins-street-dental-refresh] | 5/6 |
| ◐ | Google review volume [collins-street-dental-refresh] | 2/3 |
| ✓ | Review recency as of 2026-09-25 [collins-street-dental-deepen] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to most of the lowest-rated reviews [collins-street-dental-deepen] | 2/2 |
| ✗ | No recurring complaints Independent reviews describe unexpected charges above the advertised price [collins-street-dental-deepen] | 0/2 |
| ✓ | No suspicious review patterns Histogram spans all star levels (5/1/1/2/121 of 130, 93.1% 5-star); dates spread over months [collins-street-dental-deepen] | 2/2 |
| ✓ | Active Facebook presence Clinic website links to its Facebook page [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on site or in GBP [collins-street-dental-deepen-2] [s1] | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, Word of Mouth, RateMDs or Trustpilot (checked 2026-10-02); HealthEngine has only an unverified listing showing the Google rating. [collins-street-dental-platforms-2] [collins-street-dental-oop] [collins-street-dental-oop-2] [collins-street-dental-oop-3] [collins-street-dental-platforms] | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking linked from the clinic's website [collins-street-dental-deepen-3] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✗ | Convenient opening hours Weekday hours only, closing at 5:30 pm; the Google listing shows Monday-Thursday hours and Friday closed [collins-street-dental-deepen-4] [collins-street-dental-deepen] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ✗ | Mentioned for: best dentist Melbourne Not present in the top web results for "best dentist Melbourne, Australia" on 2026-09-25. [collins-street-dental-deepen-5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Melbourne Not present in the top web results for "English speaking dentist Melbourne, Australia" on 2026-09-25. [collins-street-dental-deepen-6] | 0/1 |
| ✗ | Mentioned for: dental implants Melbourne Not present in the top web results for "dental implants Melbourne, Australia" on 2026-09-25. [collins-street-dental-deepen-7] | 0/1 |
| ✗ | Mentioned for: emergency dentist Melbourne Not present in the top web results for "emergency dentist Melbourne, Australia" on 2026-09-25. [collins-street-dental-deepen-8] | 0/1 |
| ✗ | Mentioned for: Melbourne dental clinic for expats Not present in the top web results for "Melbourne, Australia dental clinic for expats" on 2026-09-25. [collins-street-dental-deepen-9] | 0/1 |
| ✓ | Structured data on website LocalBusiness, MedicalBusiness and Dentist schema present in the site's JSON-LD [s1] | 1.5/1.5 |
| ✓ | Google indexing quality 3 pages of the clinic's own site are among the 9 results of a name-and-city web search on 2026-10-02, the first at position 5. [collins-street-dental-av3] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Jon Sprague [s1] | — | not verified |
| Dr Evan Vlassopoulos [s1] | — | not verified |
| Dr Jonathan Chan [s1] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.collinsstreetdental.net.au/ |
|---|---|
| Phone | (03) 9654 5144 |
| Google Maps | Map listing |
| Address | Level 2, 2 Collins Street, Melbourne VIC 3000 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.collinsstreetdental.net.au/ | Site links to https://www.facebook.com/collinsstreetdental/; Site's social links (Facebook, Instagram, YouTube, Twitter) contain no tripadvisor.com URL; Page JSON-LD includes "@type": "LocalBusiness", "MedicalBusiness" and "Dentist" | 2026-09-25 |
| s2 | https://getbirdeye.com.au/collins-street-dental-175311612930121 | Google rating 4.8 and 131 reviews | 2026-07-14 |
| collins-street-dental-refresh | https://www.google.com/maps/place/Collins+Street+Dental/@-37.813066… | Google rating 4.8 (129 reviews) as of 2026-08-25 | 2026-08-25 |
| collins-street-dental-deepen | https://www.google.com/maps?cid=16923605368536726898&hl=en | Newest review sorted by date: 2026-09-09; 4 of 5 lowest-rated reviews carry an owner reply; 2026-06-25 review: 'Advertised a $250 check up and clean on the website, charged me a lot more'; 2022-05-17: 'Inflated charging for that bespoke dental experience'; 2023-02-23: 'Absolutely terrible experience. Very expensive'; Histogram 1-5 star: 5, 1, 1, 2, 121; newest reviews dated 2026-09-09 back to 2026-07-24; Google Business Profile hours on 2026-09-25: Monday-Thursday 8 AM-5:30 PM; Friday, Saturday, Sunday closed | 2026-09-25 |
| collins-street-dental-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Collins%… | TypeAheadJson returned 12 results, all unrelated attractions/restaurants/hotels; none is the clinic | 2026-09-25 |
| collins-street-dental-deepen-3 | https://apac.dentalhub.online/soe/new/Collins%20Street%20Dental%20C… | The practice's online appointment scheduling page, linked from 'BOOK ONLINE' on collinsstreetdental.net.au | 2026-09-25 |
| collins-street-dental-deepen-4 | https://www.collinsstreetdental.net.au/contact-us/ | Contact page hours: M-F 8:00 am - 5:30 pm; no Saturday or Sunday hours | 2026-09-25 |
| collins-street-dental-deepen-5 | search:best dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were yelp.com (x2), en.wikipedia.org (x4), mcdental.com.au, gorgeoussmiles.com.au, artdedente.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| collins-street-dental-deepen-6 | search:English speaking dentist Melbourne, Australia | Web search on 2026-09-25: results 1-10 were healthdirect.gov.au (x3), en.wikipedia.org (x4), mcdental.com.au, happy-dentistry.com.au, dentist.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| collins-street-dental-deepen-7 | search:dental implants Melbourne, Australia | Web search on 2026-09-25: results 1-9 were smilesolutions.com.au, myimplantdentist.com.au (x2), bondstreetdental.com.au, siadental.com.au, themelbournesmilecentre.com.au, foxdentalimplants.com.au, drhelen.com.au, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| collins-street-dental-deepen-8 | search:emergency dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were en.wikipedia.org (x2), rdhm.org.au, mcdental.com.au, ohv.org.au, emergencydentistmelbourne.com.au, dpvhealth.org.au, dentistsclinic.com.au, dentalsos.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| collins-street-dental-deepen-9 | search:Melbourne, Australia dental clinic for expats | Web search on 2026-09-25: results 1-9 were expat.com, dental.mthc.com.au, rdhm.org.au, en.wikipedia.org (x2), healthengine.com.au, mcdental.com.au, dentistsclinic.com.au, dentistmelbourneclinic.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| collins-street-dental-platforms | https://healthengine.com.au/dentist/vic/melbourne/collins-street-de… | HealthEngine, read 2026-10-02: listing for Level 2 / 2 Collins St marked "This profile is not verified", showing the Google rating (4.9 from 106) and no HealthEngine ratings; not counted as a profile | 2026-10-02 |
| collins-street-dental-platforms-2 | https://www.whatclinic.com/dentists/australia/victoria/melbourne | WhatClinic, read 2026-10-02: its Melbourne dentist listing (14 pages, 189 clinics shown of 191 announced), checked against its profile sitemaps (the Melbourne profiles not shown in the listing opened one by one) and the profile addresses built from the clinic's name (not found; a former profile address, collins-street-dental, now redirects to the country listing), has no profile for Collins Street Dental and none at Level 2, 2 Collins Street | 2026-10-02 |
| collins-street-dental-av3 | search:"Collins Street Dental" Melbourne | Web search run on 2026-10-02 (English, US results) for the clinic's name and city: 9 results listed. Its own pages: collinsstreetdental.net.au (home 5th, contact 7th, about 9th). Listed before the first of them: a Healthdirect listing, two Wikipedia articles and another practice's site. | 2026-10-02 |
| collins-street-dental-oop | https://www.wordofmouth.com.au/reviews/collins-street-dental | Word of Mouth, read 2026-10-02: no page for the practice (collins-street-dental and collins-street-dental-melbourne return "not found") | 2026-10-02 |
| collins-street-dental-oop-2 | https://www.ratemds.com/best-doctors/?text=Sprague&country=au | RateMDs, read 2026-10-02: searches for the practice's dentists (Sprague, Vlassopoulos, Chan) show no page at Collins Street | 2026-10-02 |
| collins-street-dental-oop-3 | https://www.trustpilot.com/review/collinsstreetdental.net.au | Trustpilot, read 2026-10-02: no company page for collinsstreetdental.net.au | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Review-platform presence checked on 2026-10-02: no profile found on the platforms checked. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: HealthEngine has only an unverified listing without booking, and no WhatClinic or Word of Mouth page was found; "reviewed on other platforms" changed from yes to unconfirmed. |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five standard Melbourne, Australia queries: not present for "best dentist Melbourne, Australia", "English speaking dentist Melbourne, Australia", "dental implants Melbourne, Australia", "emergency dentist Melbourne, Australia" and "Melbourne, Australia dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's contact and implant pages, its online booking, its Google listing and its TripAdvisor presence. Recorded: newest reviews within the last 3 months; owner replies to most critical reviews; a recurring pattern of complaints about charges exceeding the advertised price; review histogram and dates show no signs of manipulation; Facebook link present; online appointment booking; weekday-only opening hours closing at 5:30 pm; no TripAdvisor listing; business structured data present. Still unverified: on-site CBCT (a 3D scan is mentioned for implant planning without naming the equipment) and work with international patients. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged, Google rating unchanged at 4.8; review count changed 131 to 129. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.