Family Dental on Collins
According to our open methodology, this clinic scored 58.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #14 of 16 ranked clinics · Last checked: 25 September 2026
58.9/100
Positions by Rating Profile
- Overall Transparency & Trust#1458.9/100
- Best for Expats#1457.8/100
- Best for Dental Implants#1554/100
- Best for Emergency Dental Care#1362.3/100
- Best Price Transparency#1441/100
- Best English-speaking Clinics#1362.3/100
- Best for Families / Children#1263.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/anaesthesia info found on clinic website
Summary
Family dental practice on Collins Street in Melbourne CBD offering general and children's dentistry, implants, orthodontics (including Invisalign and Myobraces), oral surgery and emergency care. Four dentists are named on its website; no price list is published. Online booking available.
Strengths
- Information Transparency: 20 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 11 verifiable points (missing: prices or price ranges published; filling price listed; crown price listed; implant price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3 of 8 verifiable points (missing: mentioned for: best dentist Melbourne; mentioned for: English speaking dentist Melbourne; mentioned for: dental implants Melbourne; mentioned for: emergency dentist Melbourne; mentioned for: Melbourne dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Named dentists on the clinic's own team pages [family-dental-on-collins-deepen] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos Named team photos hosted on the clinic's own domain [family-dental-on-collins-deepen-2] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price list: all 21 pages in the sitemap read; the only figures are promotional offers ($99 adult check-up and clean, free orthodontic/veneer consultation) [s1] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ✗ | Filling price listed No price on any of the 21 pages in the sitemap; see pricesPublished [family-dental-on-collins-deepen-3] | 0/2 |
| ✗ | Crown price listed No price on any of the 21 pages in the sitemap; see pricesPublished [family-dental-on-collins-deepen-3] | 0/2 |
| ✗ | Implant price listed No price on any of the 21 pages in the sitemap; see pricesPublished [family-dental-on-collins-deepen-3] | 0/2 |
| ? | Consultation price listed | 0/2 |
| ✗ | X-ray / imaging price listed No price on any of the 21 pages in the sitemap; see pricesPublished [family-dental-on-collins-deepen-4] | 0/2 |
Reputation & Reviews
12.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [family-dental-on-collins-refresh] | 4/6 |
| ◐ | Google review volume [family-dental-on-collins-refresh] | 1/3 |
| ✗ | Review recency as of 2026-09-25 [family-dental-on-collins-deepen-5] | 0/3 |
| ✓ | Clinic responds to reviews Owner replies present among the lowest-rated reviews [family-dental-on-collins-deepen-5] | 2/2 |
| ✓ | No recurring complaints No 1-2 star reviews (0 of 25); only one mild 3-star complaint [family-dental-on-collins-deepen-5] | 2/2 |
| ✓ | No suspicious review patterns Small base (25, below the 30 needed for the 100%-5-star signal); dates spread across years [family-dental-on-collins-deepen-5] | 2/2 |
| ✓ | Active Facebook presence Clinic website links to its Facebook page [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on site or in GBP [family-dental-on-collins-deepen-6] [s1] | 0/0.5 |
| ✓ | Other review platforms Has its own page on Word of Mouth at 24 Collins Street, with no claim prompt on it (Word of Mouth puts one on listings the business does not manage); no reviews there yet. [family-dental-on-collins-platforms] | 0.5/0.5 |
Medical Infrastructure
11 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray X-rays documented as part of children's dental visits [family-dental-on-collins-deepen-4] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Dental implants documented among the clinic's services [family-dental-on-collins-deepen-3] | 2/2 |
| ✓ | Orthodontics Orthodontics, Invisalign and Myobraces documented among the clinic's services [s1] | 2/2 |
| ✓ | Oral surgery Surgical extraction of wisdom teeth, bone grafting and apical surgery documented, performed by an AHPRA-registered oral surgery specialist [family-dental-on-collins-deepen-2] [family-dental-on-collins-deepen] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care Emergency dental services documented as a dedicated service [family-dental-on-collins-deepen-8] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking embedded on the clinic's website [family-dental-on-collins-deepen-9] | 1.5/1.5 |
| ✓ | Clear service explanations Services are explained, not just listed - e.g. what a cracked tooth is and why early treatment matters [family-dental-on-collins-deepen-3] | 1/1 |
| ✓ | Convenient opening hours Saturday 8:30 am-12:30 pm published on the clinic's website; its Google listing shows Saturday closed [family-dental-on-collins-deepen-10] [family-dental-on-collins-deepen-5] | 1.5/1.5 |
AI & Search Visibility
3 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ✗ | Mentioned for: best dentist Melbourne Not present in the top web results for "best dentist Melbourne, Australia" on 2026-09-25. [family-dental-on-collins-deepen-11] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Melbourne Not present in the top web results for "English speaking dentist Melbourne, Australia" on 2026-09-25. [family-dental-on-collins-deepen-12] | 0/1 |
| ✗ | Mentioned for: dental implants Melbourne Not present in the top web results for "dental implants Melbourne, Australia" on 2026-09-25. [family-dental-on-collins-deepen-13] | 0/1 |
| ✗ | Mentioned for: emergency dentist Melbourne Not present in the top web results for "emergency dentist Melbourne, Australia" on 2026-09-25. [family-dental-on-collins-deepen-14] | 0/1 |
| ✗ | Mentioned for: Melbourne dental clinic for expats Not present in the top web results for "Melbourne, Australia dental clinic for expats" on 2026-09-25. [family-dental-on-collins-deepen-15] | 0/1 |
| ✓ | Structured data on website Organization schema present in the site's JSON-LD [s1] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages Separate substantial pages exist for key service categories rather than one generic list [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Price Transparency: Cleaning price listed
- Price Transparency: Consultation price listed
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.familydentaloncollins.com.au/ |
|---|---|
| Phone | (03) 9654 5745 |
| Google Maps | Map listing |
| Address | Suite 1, 9th Floor, 24 Collins Street, Melbourne VIC 3000 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.familydentaloncollins.com.au/ | Homepage offers block: 'Free Consultation: complimentary consultation and an obligation free quote for orthodontic treatment and veneer treatment'; 'Adults Check up, Clean Offer: No Gap payment with private insurance. Only $99 with no insurance'; no other price on any of the 21 sitemap pages; Site links to https://www.facebook.com/Family-Dental-on-Collins-218313848753722/; Site's social links (Facebook, Instagram) contain no tripadvisor.com URL; Navigation lists 'Orthodontics', 'Invisalign' and 'Myobraces' as separate services; Page JSON-LD includes "@type": "Organization" alongside WebSite/WebPage; Dedicated pages: general-dentistry/, dentistry-for-children/, orthodontics/, cosmetic-dentistry/, emergency-dental-services/, each with its own content | 2026-09-25 |
| family-dental-on-collins-refresh | https://www.google.com/maps/place/Family+Dental+On+Collins/@-37.813… | Google rating 4.9 (25 reviews) as of 2026-08-25 | 2026-08-25 |
| family-dental-on-collins-deepen | https://www.familydentaloncollins.com.au/ourteam/ | Team pages name Dr Shady Abdelsalam, Dr Shiva Shamim, Dr Azar Aslani and Dr Ximena Rojas; 'Dr Shady Abdelsalam is an AHPRA-registered Oral Surgery Specialist' | 2026-09-25 |
| family-dental-on-collins-deepen-2 | https://www.familydentaloncollins.com.au/about-us/ | Photos filenamed Dr-Ximena, Dr-Azar, Dr-Shady, Dr-Fereshteh hosted at wp-content/uploads on the clinic's own domain; 'particular focus on surgical extraction of third molars (wisdom teeth), dental implants, bone grafting procedures and temporomandibular joint disorders' | 2026-09-25 |
| family-dental-on-collins-deepen-3 | https://www.familydentaloncollins.com.au/general-dentistry/ | 'Tooth coloured fillings' listed as a service with no price; 'Crowns and Bridges' listed as a service with no price; 'Dental Implants' listed as a service with no price; Service list includes 'Dental Implants'; 'Treatment of cracked tooth syndrome: If you avoid eating certain foods and experience a sharp pain when biting down then you may have a cracked tooth. Early treatment is essential to stop the crack extending out further...' | 2026-09-25 |
| family-dental-on-collins-deepen-4 | https://www.familydentaloncollins.com.au/dentistry-for-children/ | 'our dentist will conduct a dental cleaning and take an x-ray if necessary' - no price given | 2026-09-25 |
| family-dental-on-collins-deepen-5 | https://www.google.com/maps?cid=11293492927327677215&hl=en | Newest review sorted by date: 2025-07-18 (over a year old); review count unchanged at 25 since the previous check; 2 of 5 lowest-rated reviews carry an owner reply, e.g. reply to Afshin Amini dated 2019-08-13; Histogram 1-5 star: 0, 0, 1, 0, 24; the single non-5-star review (3*, 2023-12-04) raises a one-off concern about treatment recommendations, not a repeated theme; Newest reviews dated 2025-07-18, 2024-05-08, 2023-12-04, 2023-10-23, 2023-07-24; Google Business Profile hours on 2026-09-25: Monday-Friday 8 AM-5:30 PM; Saturday and Sunday closed | 2026-09-25 |
| family-dental-on-collins-deepen-6 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Family%2… | TypeAheadJson returned 12 results, all unrelated attractions/restaurants/hotels; none is the clinic | 2026-09-25 |
| family-dental-on-collins-deepen-8 | https://www.familydentaloncollins.com.au/emergency-dental-services/ | Dedicated 'Emergency Dental Services' page listed in the site's own navigation | 2026-09-25 |
| family-dental-on-collins-deepen-9 | https://www.familydentaloncollins.com.au/book-now/ | 'Book Now' page embeds the practice's online booking (Centaur D4W) with a date calendar | 2026-09-25 |
| family-dental-on-collins-deepen-10 | https://www.familydentaloncollins.com.au/contact-us/ | Contact page hours: Monday to Friday: 8am-5:30pm; Saturday: 8:30am-12:30pm | 2026-09-25 |
| family-dental-on-collins-deepen-11 | search:best dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were yelp.com (x2), en.wikipedia.org (x4), mcdental.com.au, gorgeoussmiles.com.au, artdedente.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| family-dental-on-collins-deepen-12 | search:English speaking dentist Melbourne, Australia | Web search on 2026-09-25: results 1-10 were healthdirect.gov.au (x3), en.wikipedia.org (x4), mcdental.com.au, happy-dentistry.com.au, dentist.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| family-dental-on-collins-deepen-13 | search:dental implants Melbourne, Australia | Web search on 2026-09-25: results 1-9 were smilesolutions.com.au, myimplantdentist.com.au (x2), bondstreetdental.com.au, siadental.com.au, themelbournesmilecentre.com.au, foxdentalimplants.com.au, drhelen.com.au, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| family-dental-on-collins-deepen-14 | search:emergency dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were en.wikipedia.org (x2), rdhm.org.au, mcdental.com.au, ohv.org.au, emergencydentistmelbourne.com.au, dpvhealth.org.au, dentistsclinic.com.au, dentalsos.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| family-dental-on-collins-deepen-15 | search:Melbourne, Australia dental clinic for expats | Web search on 2026-09-25: results 1-9 were expat.com, dental.mthc.com.au, rdhm.org.au, en.wikipedia.org (x2), healthengine.com.au, mcdental.com.au, dentistsclinic.com.au, dentistmelbourneclinic.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| family-dental-on-collins-platforms | https://www.wordofmouth.com.au/reviews/family-dental-on-collins | Word of Mouth business page "Family Dental On Collins", Suite 1, Level 9/24 Collins St, Melbourne VIC 3000 (the clinic's address), read 2026-10-02: no reviews yet ("Write the first review"); the page carries no "Is this your business? Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-01 | Other platforms set to yes: Word of Mouth has a page for the clinic at 24 Collins Street, without reviews (checked 2026-10-01). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five standard Melbourne, Australia queries: not present for "best dentist Melbourne, Australia", "English speaking dentist Melbourne, Australia", "dental implants Melbourne, Australia", "emergency dentist Melbourne, Australia" and "Melbourne, Australia dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: every page in the clinic's sitemap (home, services, team, treatment, contact and booking pages), its Google listing, its TripAdvisor presence and the WhatClinic Melbourne catalogue. Recorded: four dentists named with team photos on the clinic's own domain; no price list (the only figures are promotional offers); newest review over a year old with a static review count; owner replies present; no recurring complaint pattern; review histogram and dates show no signs of manipulation; Facebook link present; no TripAdvisor or WhatClinic listing; on-site X-ray, implantology, orthodontics, oral surgery and emergency care documented; services explained rather than only listed; online appointment booking; Saturday morning hours published on the website; business structured data and dedicated service pages present. Still unverified: on-site CBCT and work with international patients. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, phone unchanged; corrected address to add suite/floor (Suite 1, 9th Floor) per clinic website and Google Maps, both matching "Suite 1, Level 9/24 Collins St"; captured previously-unset Google rating 4.9 (25 reviews). |
A question or a correction?
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