Pacific Smiles Dental Melbourne CBD
According to our open methodology, this clinic scored 63.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 16 ranked clinics · Last checked: 25 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1163.9/100
- Best for Expats#1062.3/100
- Best for Dental Implants#1060.5/100
- Best for Emergency Dental Care#1068.8/100
- Best Price Transparency#1243.6/100
- Best English-speaking Clinics#1166.2/100
- Best for Families / Children#869.9/100
- Sleep Dentistry (GA / deep sedation)#563.9/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented "Sleep Dentistry" and "IV Sedation" listed as services [s1]
Summary
Part of the Pacific Smiles Dental group, located on the corner of Bourke and Elizabeth Streets in Melbourne CBD. Open 7 days with late openings. Offers implants, orthodontics, emergency and pediatric care. ACHS accredited; staff speak several languages. Prices not published online.
Strengths
- Information Transparency: 20 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3 of 8 verifiable points (missing: mentioned for: best dentist Melbourne; mentioned for: English speaking dentist Melbourne; mentioned for: dental implants Melbourne; mentioned for: emergency dentist Melbourne; mentioned for: Melbourne dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [pacific-smiles-dental-melbourne-cbd-refresh] | 4/6 |
| ◐ | Google review volume [pacific-smiles-dental-melbourne-cbd-refresh] | 2.5/3 |
| ✓ | Review recency as of 2026-09-25 [pacific-smiles-dental-melbourne-cbd-deepen] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to all five lowest-rated reviews [pacific-smiles-dental-melbourne-cbd-deepen] | 2/2 |
| ✗ | No recurring complaints Independent reviews describe overcharging beyond the treatment provided [pacific-smiles-dental-melbourne-cbd-deepen] | 0/2 |
| ✓ | No suspicious review patterns Histogram spans all star levels (41/6/4/12/348 of 411, 84.7% 5-star); dates spread across weeks [pacific-smiles-dental-melbourne-cbd-deepen] | 2/2 |
| ✓ | Active Facebook presence Clinic website links to its Facebook page [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on site or in GBP [pacific-smiles-dental-melbourne-cbd-deepen-2] [s1] [pacific-smiles-dental-melbourne-cbd-deepen-3] | 0/0.5 |
| ✓ | Other review platforms Listed on Word of Mouth at the clinic's Bourke Street address, 4.0 from 1 review from 2014 (checked 2026-10-01). [pacific-smiles-dental-melbourne-cbd-platforms] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray X-rays documented as part of the standard examination process [pacific-smiles-dental-melbourne-cbd-deepen-5] | 2/2 |
| ✓ | CBCT (3D imaging) 3D Cone Beam X-ray explicitly documented [pacific-smiles-dental-melbourne-cbd-deepen-5] | 2/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Tooth extraction and wisdom teeth removal documented among the clinic's services [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking embedded on the clinic's location page [pacific-smiles-dental-melbourne-cbd-deepen-6] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours [s1] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ✗ | Mentioned for: best dentist Melbourne Not present in the top web results for "best dentist Melbourne, Australia" on 2026-09-25. [pacific-smiles-dental-melbourne-cbd-deepen-7] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Melbourne Not present in the top web results for "English speaking dentist Melbourne, Australia" on 2026-09-25. [pacific-smiles-dental-melbourne-cbd-deepen-8] | 0/1 |
| ✗ | Mentioned for: dental implants Melbourne Not present in the top web results for "dental implants Melbourne, Australia" on 2026-09-25. [pacific-smiles-dental-melbourne-cbd-deepen-9] | 0/1 |
| ✗ | Mentioned for: emergency dentist Melbourne Not present in the top web results for "emergency dentist Melbourne, Australia" on 2026-09-25. [pacific-smiles-dental-melbourne-cbd-deepen-10] | 0/1 |
| ✗ | Mentioned for: Melbourne dental clinic for expats Not present in the top web results for "Melbourne, Australia dental clinic for expats" on 2026-09-25. [pacific-smiles-dental-melbourne-cbd-deepen-11] | 0/1 |
| ✓ | Structured data on website LocalBusiness, Dentist and Organization schema present in the site's JSON-LD [s1] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Aisling Cromie [s1] | — | not verified |
| Dr. Lauren Tieh [s1] | — | not verified |
| Dr. Reza Gilani [s1] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://pacificsmilesdental.com.au/locations/melbourne-cbd/ |
|---|---|
| Phone | 03 8600 1600 |
| Google Maps | Map listing |
| Address | 360 Bourke Street, Melbourne VIC 3000 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://pacificsmilesdental.com.au/locations/melbourne-cbd/ | Site links to https://www.facebook.com/pacificsmilesdental/; Site's social links (LinkedIn, Facebook, YouTube, Instagram) contain no tripadvisor.com URL; Service list includes 'Tooth Extraction' and 'Wisdom Teeth Removal'; Page JSON-LD includes "@type": "LocalBusiness", "Dentist" and "Organization" | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-refresh | https://www.google.com/maps/place/Pacific+Smiles+Dental+Melbourne/@… | Google rating 4.5 (406 reviews) as of 2026-08-25 | 2026-08-25 |
| pacific-smiles-dental-melbourne-cbd-deepen | https://www.google.com/maps?cid=3568004099684537895&hl=en | Newest review sorted by date: 2026-09-17; 5 of 5 lowest-rated reviews carry an owner reply; 2026-05-18 review: 'they significantly overcharge patients... claiming higher item numbers than the treatment provided... a standard extraction was billed as a surgical extraction'; 2026-06-05: 'Charged me more for my treatment'; Histogram 1-5 star: 41, 6, 4, 12, 348; newest reviews dated 2026-09-17 to 2026-09-04 | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pacific%… | TypeAheadJson returned 12 results, all unrelated attractions/restaurants/hotels; none is the clinic | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pacific%… | TypeAheadJson for 'Pacific Smiles Dental' on 2026-09-25: 12 results (places, attractions, hotels, restaurants); none is a dental clinic | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-5 | https://pacificsmilesdental.com.au/about-your-first-visit/ | 'Small Dental X-Ray – for individual teeth', 'OPG – a full mouth x-ray'; '3D Cone Beam X-Ray – shows the very fine detail of all structures of the jaw' | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-6 | https://booking.pacificsmilesdental.com.au/?practiceID=3037 | 'Book an Appointment' booking frame embedded on the Melbourne CBD location page (practice 3037) | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-7 | search:best dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were yelp.com (x2), en.wikipedia.org (x4), mcdental.com.au, gorgeoussmiles.com.au, artdedente.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-8 | search:English speaking dentist Melbourne, Australia | Web search on 2026-09-25: results 1-10 were healthdirect.gov.au (x3), en.wikipedia.org (x4), mcdental.com.au, happy-dentistry.com.au, dentist.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-9 | search:dental implants Melbourne, Australia | Web search on 2026-09-25: results 1-9 were smilesolutions.com.au, myimplantdentist.com.au (x2), bondstreetdental.com.au, siadental.com.au, themelbournesmilecentre.com.au, foxdentalimplants.com.au, drhelen.com.au, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-10 | search:emergency dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were en.wikipedia.org (x2), rdhm.org.au, mcdental.com.au, ohv.org.au, emergencydentistmelbourne.com.au, dpvhealth.org.au, dentistsclinic.com.au, dentalsos.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-deepen-11 | search:Melbourne, Australia dental clinic for expats | Web search on 2026-09-25: results 1-9 were expat.com, dental.mthc.com.au, rdhm.org.au, en.wikipedia.org (x2), healthengine.com.au, mcdental.com.au, dentistsclinic.com.au, dentistmelbourneclinic.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pacific-smiles-dental-melbourne-cbd-platforms | https://www.wordofmouth.com.au/reviews/pacific-smiles-dental-melbou… | Word of Mouth page "Pacific Smiles Dental": 360 Bourke Street, Melbourne VIC 3000, the clinic's address; 4.0 from 1 review, dated December 2014 (read 2026-10-01) | 2026-10-01 |
Change History
| Date | Change |
|---|---|
| 2026-10-01 | Other platforms set to yes: Word of Mouth lists the clinic at 360 Bourke Street, 4.0 from 1 review (2014) (checked 2026-10-01). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five standard Melbourne, Australia queries: not present for "best dentist Melbourne, Australia", "English speaking dentist Melbourne, Australia", "dental implants Melbourne, Australia", "emergency dentist Melbourne, Australia" and "Melbourne, Australia dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's Google listing, its TripAdvisor presence, the WhatClinic Melbourne catalogue, its location and first-visit pages, and its embedded booking. Recorded: newest reviews within the last 3 months; owner replies to all lowest-rated reviews; a recurring pattern of complaints about overcharging; review histogram and dates show no signs of manipulation; Facebook link present; no TripAdvisor or WhatClinic listing; on-site X-ray and CBCT imaging; tooth extraction and wisdom-teeth surgery documented; online appointment booking; business structured data present. Still unverified: whether the clinic works with international patients. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): documented as available. "Sleep Dentistry" and "IV Sedation" listed as services |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; captured previously-unset Google rating 4.5 (406 reviews). |
A question or a correction?
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