Pinnacle Dental
According to our open methodology, this clinic scored 75/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 16 ranked clinics · Last checked: 25 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#775/100
- Best for Expats#772.3/100
- Best for Dental Implants#771.5/100
- Best for Emergency Dental Care#873.3/100
- Best Price Transparency#771.9/100
- Best English-speaking Clinics#873.8/100
- Best for Families / Children#575.6/100
- Sleep Dentistry (GA / deep sedation)#375/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented "Sleep Dentistry" listed as a service with dedicated page [s1]
Summary
Dental clinic in Docklands next to Marvel Stadium offering implants, Invisalign, wisdom teeth removal, pediatric and emergency dentistry. Publishes a capped new-patient check-up-and-clean price. Lists named dentists. Open weekdays and Saturdays.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- No red flags identified in public sources.
Weaknesses
- AI & Search Visibility: 4 of 10 verifiable points (missing: mentioned for: best dentist Melbourne; mentioned for: English speaking dentist Melbourne; mentioned for: dental implants Melbourne; mentioned for: emergency dentist Melbourne; mentioned for: Melbourne dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published [s1] | 3/3 |
| ✓ | Cleaning price listed [s1] | 2/2 |
| ✗ | Filling price listed New-patient and special-offer pages read; the only priced package is the $250 check-up and clean, no filling price [pinnacle-dental-deepen] [pinnacle-dental-deepen-2] | 0/2 |
| ✗ | Crown price listed No crown price found on new-patient or special-offer pages [pinnacle-dental-deepen-3] [pinnacle-dental-deepen-4] | 0/2 |
| ✗ | Implant price listed Dental implants listed as a service without a price on any read page [s1] [pinnacle-dental-deepen-5] | 0/2 |
| ✓ | Consultation price listed [s1] | 2/2 |
| ✓ | X-ray / imaging price listed X-rays included in the $250 no-gap check-up and clean package [pinnacle-dental-deepen-3] | 2/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [pinnacle-dental-refresh] | 6/6 |
| ◐ | Google review volume [pinnacle-dental-refresh] | 2.5/3 |
| ✓ | Review recency [s1] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to all five lowest-rated reviews [pinnacle-dental-deepen-6] | 2/2 |
| ✗ | No recurring complaints Independent reviews describe a rude reception experience [pinnacle-dental-deepen-6] | 0/2 |
| ✓ | No suspicious review patterns Histogram not uniformly 5-star (98.6%, not 100%); dates spread across weeks [pinnacle-dental-deepen-6] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; no link on site or in GBP [pinnacle-dental-deepen-7] [s1] [pinnacle-dental-deepen-8] | 0/0.5 |
| ✓ | Other review platforms Has its own page on Word of Mouth at 100 Harbour Esplanade, Docklands, with no claim prompt on it (Word of Mouth puts one on listings the business does not manage); no reviews there yet. [pinnacle-dental-platforms-2] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [s1] | 2/2 |
| ✗ | CBCT (3D imaging) Technology section describes the clinic's equipment without mentioning CBCT [pinnacle-dental-deepen-9] | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking linked from the clinic's website [pinnacle-dental-deepen-10] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours [s1] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ✗ | Mentioned for: best dentist Melbourne Not present in the top web results for "best dentist Melbourne, Australia" on 2026-09-25. [pinnacle-dental-deepen-11] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Melbourne Not present in the top web results for "English speaking dentist Melbourne, Australia" on 2026-09-25. [pinnacle-dental-deepen-12] | 0/1 |
| ✗ | Mentioned for: dental implants Melbourne Not present in the top web results for "dental implants Melbourne, Australia" on 2026-09-25. [pinnacle-dental-deepen-13] | 0/1 |
| ✗ | Mentioned for: emergency dentist Melbourne Not present in the top web results for "emergency dentist Melbourne, Australia" on 2026-09-25. [pinnacle-dental-deepen-14] | 0/1 |
| ✗ | Mentioned for: Melbourne dental clinic for expats Not present in the top web results for "Melbourne, Australia dental clinic for expats" on 2026-09-25. [pinnacle-dental-deepen-15] | 0/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares the types LocalBusiness, MedicalBusiness, Dentist. [pinnacle-dental-r6s3] | 1.5/1.5 |
| ◐ | Google indexing quality The clinic's own site first appears at position 6 of 9 in a name-and-city web search on 2026-10-02, behind other listings. [pinnacle-dental-av3] | 1/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Wessam Atteya [s1] | — | not verified |
| Dr Sunbul Rafik [s1] | — | not verified |
| Dr Charlotte Lloyd [s1] | — | not verified |
| Dr Mark Philip Suniga [s1] | — | not verified |
| Dr Rania Jebry [s1] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.pinnacledentaldocklands.com.au/ |
|---|---|
| Phone | (03) 9052 4422 |
| https://www.facebook.com/pinnacledental.docklands/ | |
| Google Maps | Map listing |
| Address | 401/100 Harbour Esplanade, Docklands VIC 3008 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.pinnacledentaldocklands.com.au/ | Homepage service list includes 'Dental Implants' with no accompanying price; Site's social links (Facebook, Instagram, LinkedIn) contain no tripadvisor.com URL | 2026-09-25 |
| s2 | https://getbirdeye.com.au/pinnacle-dental-167908856643901 | Google rating 4.9 and 264 reviews | 2026-07-14 |
| pinnacle-dental-refresh | https://www.google.com/maps/place/Pinnacle+Dental/@-37.8184709,144.… | Google rating 5.0 (354 reviews) as of 2026-08-25 | 2026-08-25 |
| pinnacle-dental-deepen | https://www.pinnacledentaldocklands.com.au/new-patients/ | Page prices the $250 check-up but lists fillings only as a general service, with no per-item price | 2026-09-25 |
| pinnacle-dental-deepen-2 | https://www.pinnacledentaldocklands.com.au/dental-fillings/ | Dental fillings page describes the treatment; no dollar figure on the page | 2026-09-25 |
| pinnacle-dental-deepen-3 | https://www.pinnacledentaldocklands.com.au/special-offers/ | Special offers page prices check-up/clean packages ($250, $590, $400) and sleep dentistry; no crown price; 'No-Gap Check-Up: Includes: Checkup and clean, X-rays, Fluoride treatment... $2[50]' | 2026-09-25 |
| pinnacle-dental-deepen-4 | https://www.pinnacledentaldocklands.com.au/crowns-and-bridges/ | Crowns and bridges page describes the treatment; no dollar figure on the page | 2026-09-25 |
| pinnacle-dental-deepen-5 | https://www.pinnacledentaldocklands.com.au/dental-implants/ | Dental implants page describes the treatment; no dollar figure on the page | 2026-09-25 |
| pinnacle-dental-deepen-6 | https://www.google.com/maps?cid=17954401506516079408&hl=en | 5 of 5 lowest-rated reviews carry an owner reply; 2025-12-18: 'the response wasn't great... rude'; 2023-02-23: 'Receptionist presented a bit rude with a bit of an attitude'; 2024-05-31: 'the girl at reception... was so rude'; Histogram 1-5 star: 3, 0, 0, 2, 352; newest reviews dated 2026-09-23 to 2026-08-22 | 2026-09-25 |
| pinnacle-dental-deepen-7 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pinnacle… | TypeAheadJson returned 12 results, all unrelated attractions/restaurants/hotels; none is the clinic | 2026-09-25 |
| pinnacle-dental-deepen-8 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pinnacle… | TypeAheadJson for 'Pinnacle Dental' on 2026-09-25: 12 results (places, parks, hotels, a restaurant); none is a dental clinic | 2026-09-25 |
| pinnacle-dental-deepen-9 | https://www.pinnacledentaldocklands.com.au/about-us/ | 'We use modern, cutting-edge equipment, such as ultra-low dosage digital X-rays, high-end sterilisation equipment, disposable items where possible...' - no CBCT/cone-beam mentioned | 2026-09-25 |
| pinnacle-dental-deepen-10 | https://www.corepractice.is/practices/pinnacledental/pinnacle-dental | 'Pinnacle Dental Online Appointment' page with a date picker, linked from 'BOOK APPOINTMENT ONLINE' on the clinic's contact page | 2026-09-25 |
| pinnacle-dental-deepen-11 | search:best dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were yelp.com (x2), en.wikipedia.org (x4), mcdental.com.au, gorgeoussmiles.com.au, artdedente.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pinnacle-dental-deepen-12 | search:English speaking dentist Melbourne, Australia | Web search on 2026-09-25: results 1-10 were healthdirect.gov.au (x3), en.wikipedia.org (x4), mcdental.com.au, happy-dentistry.com.au, dentist.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pinnacle-dental-deepen-13 | search:dental implants Melbourne, Australia | Web search on 2026-09-25: results 1-9 were smilesolutions.com.au, myimplantdentist.com.au (x2), bondstreetdental.com.au, siadental.com.au, themelbournesmilecentre.com.au, foxdentalimplants.com.au, drhelen.com.au, en.wikipedia.org; the clinic's site and name were not among them. | 2026-09-25 |
| pinnacle-dental-deepen-14 | search:emergency dentist Melbourne, Australia | Web search on 2026-09-25: results 1-9 were en.wikipedia.org (x2), rdhm.org.au, mcdental.com.au, ohv.org.au, emergencydentistmelbourne.com.au, dpvhealth.org.au, dentistsclinic.com.au, dentalsos.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pinnacle-dental-deepen-15 | search:Melbourne, Australia dental clinic for expats | Web search on 2026-09-25: results 1-9 were expat.com, dental.mthc.com.au, rdhm.org.au, en.wikipedia.org (x2), healthengine.com.au, mcdental.com.au, dentistsclinic.com.au, dentistmelbourneclinic.com.au; the clinic's site and name were not among them. | 2026-09-25 |
| pinnacle-dental-platforms-2 | https://www.wordofmouth.com.au/reviews/pinnacle-dental-docklands | Word of Mouth business page "Pinnacle Dental", Level 4/100 Harbour Esplanade, Docklands VIC 3008 (the clinic's building), read 2026-10-02: no reviews yet ("Write the first review"); the page carries no "Is this your business? Claim your listing" prompt, which Word of Mouth shows on listings the business does not manage | 2026-10-05 |
| pinnacle-dental-av3 | search:"Pinnacle Dental" Melbourne Docklands | Web search run on 2026-10-02 (English, US results) for the clinic's name and city: 9 results listed. Its own pages: pinnacledentaldocklands.com.au (home page 6th, contact page 7th). Listed before the first of them: Facebook, two health-service directories, a dentist directory and Yelp. | 2026-10-02 |
| pinnacle-dental-r6s3 | https://www.pinnacledentaldocklands.com.au/ | Homepage HTML read on 2026-10-02: JSON-LD types LocalBusiness, MedicalBusiness, Dentist | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: business structured data present. |
| 2026-10-02 | Google indexing quality changed from good to partial after a name-and-city web search on 2026-10-02 (own site first listed at position 6 of 9). |
| 2026-09-25 | Search visibility checked on 2026-09-25 for the five standard Melbourne, Australia queries: not present for "best dentist Melbourne, Australia", "English speaking dentist Melbourne, Australia", "dental implants Melbourne, Australia", "emergency dentist Melbourne, Australia" and "Melbourne, Australia dental clinic for expats". |
| 2026-09-25 | Re-read on 2026-09-25: every page in the clinic's sitemap (new-patient, special-offer, fillings, crowns, implants and about pages), its online booking, its Google listing and its TripAdvisor presence. Recorded: X-rays priced as part of the $250 no-gap check-up package; no standalone price for fillings, crowns or implants; owner replies to critical reviews; a recurring pattern of complaints about rude reception staff; review histogram and dates show no signs of manipulation; no TripAdvisor listing; the equipment description lists digital X-rays without CBCT; online appointment booking. Still unverified: whether the clinic works with international patients. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): documented as available. "Sleep Dentistry" listed as a service with dedicated page |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; Google rating changed 4.9 to 5.0 and review count changed 264 to 354. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.