Smile Solutions
According to our open methodology, this clinic scored 65/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #10 of 16 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1065/100
- Best for Expats#1261/100
- Best for Dental Implants#1159.5/100
- Best for Emergency Dental Care#1264.5/100
- Best Price Transparency#1044.3/100
- Best English-speaking Clinics#1264.8/100
- Best for Families / Children#1067.7/100
- Sleep Dentistry (GA / deep sedation)#465/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented Sleep dentistry/GA administered by specialist anaesthetists, in-clinic or hospital [smile-solutions-sedation]
Summary
Large private dental practice in the Manchester Unity Building on Collins Street, operating since 1993 with multiple specialist disciplines under one roof including oral and maxillofacial surgery, orthodontics, pediatric dentistry, implants and emergency care. Open weekdays and Saturdays. Prices are not published online; some reviews note higher costs.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-10-06 [smile-solutions-deepen] | 6/6 |
| ✓ | Google review volume [smile-solutions-deepen] | 3/3 |
| ✓ | Review recency [s1] | 3/3 |
| ? | Clinic responds to reviews Owner replies appear only on older reviews (latest 2025-06-20); none of the 10 reviews from the last 12 months read carries one. [smile-solutions-deepen] | 0/2 |
| ✓ | No recurring complaints The lowest-rated Google reviews read as different matters where they carry text (a fee for re-gluing an orthodontic wire, a receptionist ending a call about the price of an appointment, a one-word verdict) while two carry no text, none repeated three times; 1–2★ ratings are 10 of 949 (1.1 %), so no complaint repeats. [smile-solutions-deepen] | 2/2 |
| ✓ | No suspicious review patterns No burst and no templated texts: the 14 reviews read (dated 2022-07-20 to 2026-09-28) fall on 13 different days, at most 2 five-star reviews fall within any 3 days, and no two open with the same wording. [smile-solutions-deepen] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms Has its own page on Word of Mouth (44 reviews, 4.6). [smile-solutions-platforms-2] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Melbourne", "English speaking dentist Melbourne", "dental implants Melbourne", "emergency dentist Melbourne", "Melbourne dental clinic for expats".
| ? | Mentioned for: best dentist Melbourne | 0/1 |
| ? | Mentioned for: English speaking dentist Melbourne | 0/1 |
| ? | Mentioned for: dental implants Melbourne | 0/1 |
| ? | Mentioned for: emergency dentist Melbourne | 0/1 |
| ? | Mentioned for: Melbourne dental clinic for expats | 0/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares the type Organization (alongside WebSite, ImageObject). [smile-solutions-r6s3] | 1.5/1.5 |
| ✓ | Google indexing quality The clinic's own site is the first of 9 results of a name-and-city web search on 2026-10-02. [smile-solutions-av3] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Gorgeous Smiles Dentistry25.1 of 100View report →
- #2Melbourne Dentist (Dr David Treherne)4 of 100View report →
- #3Dental on Flinders3.9 of 100View report →
Measured by Ansmeter, 7 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Mentioned for: best dentist Melbourne
- AI & Search Visibility: Mentioned for: English speaking dentist Melbourne
- AI & Search Visibility: Mentioned for: dental implants Melbourne
- AI & Search Visibility: Mentioned for: emergency dentist Melbourne
- AI & Search Visibility: Mentioned for: Melbourne dental clinic for expats
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.smilesolutions.com.au/ |
|---|---|
| Phone | 13 13 96 |
| https://www.facebook.com/SmileSolutionsMelbourne/ | |
| Google Maps | Map listing |
| Address | Level 1, 220 Collins Street, Manchester Unity Building, Melbourne VIC 3000 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.smilesolutions.com.au/ | address, phone, services, hours | 2026-07-14 |
| s2 | https://reviews.birdeye.com/smile-solutions-dentist-melbourne-16657… | Google rating ~4.6 and 1163 reviews | 2026-07-14 |
| smile-solutions-refresh | https://www.google.com/maps/place/Smile+Solutions/@-37.8153546,144.… | Google rating 4.9 (954 reviews) as of 2026-08-25 | 2026-08-25 |
| smile-solutions-sedation | https://www.smilesolutions.com.au/dental-anxiety/ | "Sleep dentistry enables dentally anxious patients to undergo dental treatment while in the deepest state of relaxation" administered by specialist anaesthetists | 2026-08-25 |
| smile-solutions-platforms-2 | https://www.wordofmouth.com.au/reviews/smile-solutions-melbourne | Word of Mouth business page "Smile Solutions", Melbourne (reviews describe its practice in the Manchester Unity Building): 44 reviews written on Word of Mouth, rating 4.6 (35 excellent), Service Awards 2015, 2017 and 2023 (checked 2026-10-01) | 2026-10-01 |
| smile-solutions-av3 | search:"Smile Solutions" Melbourne Collins Street | Web search run on 2026-10-02 (English, US results) for the clinic's name and city: 9 results listed. Its own pages: smilesolutions.com.au (location page 1st, home page 2nd). No other result is listed before the first of them. | 2026-10-02 |
| smile-solutions-r6s3 | https://www.smilesolutions.com.au/ | Homepage HTML read on 2026-10-02: JSON-LD types Organization, WebSite, ImageObject, WebPage, Person, Article | 2026-10-02 |
| smile-solutions-deepen | https://www.google.com/maps?cid=10754596591254739766&hl=en | Google listing "Smile Solutions" (Dentist; Level 1, 220 Collins Street, Manchester Unity Building, Melbourne VIC 3000, Australia; telephone +61 3 9650 4920), read 2026-10-06 in 3 review orders (lowest-rated first, newest first, most relevant first): 4.9 from 949 reviews (1★ 6 / 2★ 4 / 3★ 11 / 4★ 32 / 5★ 896); 14 distinct reviews read, dated 2022-07-20 to 2026-09-28, 2 with an owner reply. | 2026-10-06 |
Change History
| Date | Change |
|---|---|
| 2026-10-06 | Tied this card to the clinic's own Google listing (same street address and website) and read it on 2026-10-06 in 3 review orders (14 distinct reviews, dated 2022-07-20 to 2026-09-28; 4.9 from 949): recurring complaints false; suspicious review patterns false. Google rating and review count updated to 4.9 from 949 (was 4.9 from 954). |
| 2026-10-02 | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: business structured data present. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): documented as available. Sleep dentistry/GA administered by specialist anaesthetists, in-clinic or hospital |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged; Google rating changed 4.6 to 4.9 and review count changed 1163 to 954. Note: Google Maps profile lists a direct line (+61 3 9650 4920) alongside the stored national booking number 13 13 96; stored number retained as primary. |
A question or a correction?
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